Medicines Line 1300 888 763

The National Prescribing Service has launched Medicines Line, a national telephone service providing information for the general public. For the cost of a local call, people will be able to ask questions about their medicines, including over-the-counter and complementary medicines.

Medicines Line is staffed by drug information specialists and will aim to provide independent evidence-based information. It will focus on information about drugs. Medicines Line will not give opinions on clinical management or the appropriateness of someone’s medication.

Callers will be encouraged to discuss the information with their own general practitioner or community pharmacist, as they will be best placed to help interpret the medicines information in the context of the person’s health. When the caller gives permission, a copy of the information provided to them will also be forwarded to their general practitioner or community pharmacist.

The service will be operated from the Mater Hospital, Brisbane, by a consortium that includes the Pharmaceutical Society of Australia. Medicines Line will complement the existing NPS Therapeutic Advice and Information Service for health professionals.

Contact details for the two NPS telephone services are
for consumers: Medicines Line 1300 888 763
for health professionals: Therapeutic Advice and Information Service 1300 138 677