Editor, – There are two aspects of prescriptions that can cause problems to patients, pharmacy staff and doctors.
Firstly, repeat authorisation forms are confusing – all the information is there, but there are three boxes of information for the patient. Number of repeats remaining is sometimes not interpreted correctly, perhaps because the ‘Number of supplies left’ line is overshadowed by the bar code and the patient only reads the information in the two boxes above.
Patients ask for a repeat prescription when there is still one repeat outstanding, or are occasionally directed by pharmacy staff to ask for a repeat. If the form was altered so that it stated (1) the original prescription details – and put in the total number authorised (not just repeats), and (2) the number of supplies left – and leave the space for the bar code free, I think there would be no confusion.
Secondly it is frustrating, and potentially dangerous for patients that the highlighted name on dispensed medications and the repeat prescription is the trade name, with the generic name in smaller print.
We used to know the trade names, but now there are so many it is impossible to know them all. For prescribers, it is a time consuming process to try to work out what is being requested – and the worst situation by far is the Webster pack system. It is dangerous for patients. For example, recently a patient was taking the same medication twice because of different trade names.
It would be safer and so much more logical if the large print name was the generic name and the trade name was in smaller print.
John Jackson
General practitioner
Ipswich, Qld