1. Be aware that 'doctor shoppers' tend to present as 'drop ins'. They will often come at the end of a busy surgery and say, 'I won't take up much of your time Doc, or 'I know you're busy, this won't take long'. 2. Put a notice on the surgery notice board stating that you do not prescribe benzodiazepines (or other drugs of dependence).
3. Explain early in the consultation that you do not prescribe benzodiazepines.
4. Politely but firmly repeat your message: 'I'm sorry but I am unable to prescribe benzodiazepines'.
5. Injecting drug users will sometimes use benzodiazepines for heroin withdrawal; however, this is not the treatment of choice. Have information ready about appropriate treatment and referral for drug and alcohol issues, including selective drug withdrawal, detoxification and rehabilitation.
6. Have information available about healthy sleeping and sleep hygiene.
7. Let the patient know that you are willing to help them with any health problems and that you are concerned about their potentially hazardous use of benzodiazepines.
8. Some injecting drug users will try to manipulate the practitioner with statements such as 'I'll have to go and use heroin' or 'Ill have a fit, if I withdraw', the inference being that it will be all the doctor's fault as they are unwilling to help. It is important that doctors are clear in their own minds that they are in no way responsible for that person's choice and that in this instance they have a duty of care not to prescribe benzodiazepines. Seek specialist advice if concerned about the risk of withdrawal fitting. If you feel physically threatened by the patient, do not hesitate to write a prescription, report the incident to the police and ban the individual from your practice.
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